Legal

Refund & Cancellation Policy

Welcome to our learning application. Because our app is a digitally delivered product that is accessed immediately upon purchase, we operate under a strict and legally compliant refund policy. Please review these terms carefully before making a purchase.

1. Digital Product “All Sales Final” Policy

By completing your purchase online, you request and give your explicit consent for immediate delivery of the digital content. Consequently:

Change of Mind: We do not offer refunds, exchanges, or cancellations if you change your mind, choose the wrong product, or if your child does not enjoy or use the application.
Waiver of Cooling-Off Periods: Pursuant to Section 42(2)(f) of the South African Electronic Communications and Transactions Act (ECTA) and international digital consumer laws (including the EU/UK Consumer Rights Directives), you explicitly acknowledge and agree that your statutory 7-day or 14-day “cooling-off” or withdrawal period is waived once download, registration, or digital access to the application has commenced.

2. Statutory Legal Exceptions (Defects & Faults)

We stand by the quality of our learning tool. Under the South African Consumer Protection Act (CPA) and global consumer protection frameworks, you maintain your right to a remedy if the digital product is legally defective:

Eligibility for Refund/Fix: If the software fails to launch, is structurally broken, is fundamentally corrupted, or fails to perform as advertised on an explicitly listed compatible device, we will actively work to repair or replace the software.
Resolution Process: If we are unable to resolve a verified technical defect within a reasonable timeframe, you will be entitled to a full refund of the purchase price.
Exclusions: Technical issues caused by user-end hardware failure, incompatible operating systems not listed on our requirements page, or a lack of internet connectivity do not qualify as product defects.

3. Unauthorised Child Purchases

We recognize that this application is designed for children. However, the purchase portal is intended strictly for adults and legal guardians.

It is the sole responsibility of the account holder/parent to safeguard their payment details, passwords, and devices.
Because the product is consumed immediately upon account activation, we cannot verify or issue refunds for claims of “unauthorised purchases” made by minors using a parent’s device. Please utilize device-level parental controls to prevent accidental spending.

4. How to Request Technical Assistance

If you believe your application is defective or you are experiencing technical difficulties preventing use, please contact our support team:

Email: minimedicalmasters@gmail.com
Required Information: Please provide your invoice number, account email address, device model, operating system version, and a clear description or screenshot of the technical error.